Data Privacy Policy

At SkyViz Labs, your privacy and the security of your personal data are of utmost importance to us. We are committed to safeguarding the information we collect and ensuring that it is used in compliance with data protection laws.

1. Data Collection and Usage

SkyViz Labs collects minimal personal information necessary to provide our services, including:

  • Name, email address, and contact details for user identification and communication purposes.
  • Usage data related to interactions with our platform to enhance customer experience and improve our services.
  • Technical data such as IP address, browser type, and device information for security purposes and analytics.

All personal information is collected with your consent and is used solely for the intended purposes. We do not sell or share your data with third parties for marketing purposes.

2. Data Security and Compliance

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. SkyViz Labs adheres to security protocols that include:

  • Encryption of sensitive data both in transit and at rest.
  • Access control mechanisms to ensure only authorized personnel can access your data.
  • Regular security audits and vulnerability assessments to maintain a secure environment.

SkyViz Labs complies with international data protection regulations, including GDPR, ensuring that your rights to data access, correction, and deletion are respected. We also comply with applicable industry standards, including ISO 27001 for information security management.

3. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Upon request, users may exercise their right to have their personal data deleted from our systems, in line with applicable regulations.

4. Your Rights

Under applicable data protection laws, you have the following rights:

  • The right to access, correct, or delete your personal data at any time.
  • The right to object to the processing of your data in certain situations.
  • The right to request data portability, allowing you to transfer your personal data to another service provider.

To exercise any of these rights, please contact us at privacy@skyvizlabs.com. We will respond to your request in accordance with the applicable laws and within the legal timeframe.

5. Third-Party Services

Our platform may include integrations or services provided by third-party vendors, such as AWS and Amazon Connect. These third parties are subject to their own data privacy policies. However, SkyViz Labs ensures that these partners meet rigorous security and compliance standards before integrating with our platform.

6. Cookies and Tracking Technologies

SkyViz Labs uses cookies and similar tracking technologies to improve the user experience, analyze trends, and manage the platform. You can control your cookie preferences through your browser settings, and you may opt out of certain types of cookies.

7. Policy Updates

SkyViz Labs may update this privacy policy periodically to reflect changes in our practices, technologies, or legal requirements. We encourage users to review this page regularly to stay informed of any changes.

8. Contact Us

If you have any questions or concerns about our Data Privacy Policy or how your personal information is handled, please contact us at:

Email: privacy@skyvizlabs.com

Thank you for trusting SkyViz Labs with your data. We are committed to protecting your privacy and ensuring a safe and secure experience.