Our Commitment
We are a dynamic team committed to reshaping the future with groundbreaking solutions that empower businesses and transform CX/EX (Customer & Employees Experiences).
About Us
SkyViz Labs is a pioneering technology company dedicated to transforming customer experience (CX) through AI-powered solutions. We are committed to driving innovation, enhancing interactions, and creating value for businesses worldwide.
Mission:
- To Transform CX through AI-Powered Unified Interactions.
Vision:
- To lead the AI-powered CX evolution, enriching interactions globally.
With a background in Tech and CX space, We're dedicated to driving innovation, CX, and fostering enduring partnerships in the digital era. Join us in redefining connections and embracing the power of AI! Connect with us to explore more.
Core Values:
- Innovation: Pushing boundaries to create revolutionary solutions.
- Empathy: Understand and address the needs of our clients and their customers.
- Collaboration: Working together to achieve mutual success.
- Excellence: Striving for the highest standards in all we do.
- Integrity: Upholding honesty and transparency in our actions.
Why Us?
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01 Customer Service Excellence is our hallmark
We uphold superior quality and performance, setting new benchmarks for the industry.
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02 Accountability & Integrity guides our actions.
We maintain the highest ethical standards, fostering transparency and trust in every interaction.
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03 Innovation fuels our passion
We continually explore new horizons to develop solutions that redefine industries.
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04 Collaboration drives our success.
We work hand in hand with our clients, cultivating partnerships that fuel mutual growth and success.
Our Expertise
We specialize in Customer Service Automation, Cloud Contact Center Solutions (powered by AWS, Amazon Connect & Generative AI), Social Media & CRM Integrations, Reporting/Analytics and SaaS Service Marketplace Platform that can help achieve cost-savings, ROI, improved CX/EX (Customer & Employee Experiences)
Customer Service Automation (powered by GenAI)
Cloud Contact Center Solutions (powered by AWS, Amazon Connect & GenAI)
Social Media & CRM Integration
Dashboard, Reporting & Analytics
SaaS Service Marketplace
Services
Our comprehensive services are tailored to meet the unique needs of your business
Customer Service Automation (powered by Generative AI)
Real-time AI virtual assistants that provide 24/7 Self-Service Customer Support, Cost Efficiency, Quick Response Time, Enhanced Productivity, Increase in Leads/Sales
CCaaS Consulting (powered by Amazon Connect)
Transform your customer & employee experience (CX/EX) at scale with Amazon Connect, an AI-powered omnichannel cloud contact center from AWS
AWS CloudOps (Management & Governance)
Operate securely and safely in the cloud, at scale. Focus on business outcomes and optimize cloud resources with business agility and governance control.
AWS FinOps (Manage & Optimize Cloud Costs)
Get the most out of your existing investment. Manage and optimize cloud costs.
Start Your AI Transformation Today
Empower your support team and delight your customers with our innovative AI assistant. Leverage GenAI to automate interactions, reduce costs, and provide 24/7 support. Join our early adopter program and see the difference.
Products
At SkyViz Labs, we offer a range of products designed to elevate your customer interactions.
- All
- UniContact Lite
- UniContact Pro
- UniContact Central
- Zonify Spaces
- Trendily AI
Resources & Insights
Explore our expertise in transforming Customer Experience and Cloud Governance
Generative-AI in CX
Beyond simple chatbots, GenAI enables personalized, context-aware customer interactions. We help businesses implement Retrieval-Augmented Generation (RAG) to ensure AI responses are accurate, secure, and grounded in enterprise data.
Security Best Practices
Operating in the cloud requires a "Security First" mindset. From IAM (Identity and Access Management) to encryption and continuous monitoring, we guide you through the AWS Well-Architected Framework to protect your customer data.
GRC Strategy
Implement an effective Governance, Risk, and Compliance strategy. We help automate compliance reporting, manage risks at scale, and ensure your cloud operations meet global regulatory standards (ISO, SOC2, GDPR).
Team
Meet the innovative minds behind SkyViz Labs
Bhushan Sribhashyam
Founder
S Kumar
CTO
Hruthu Selar
Development
PN Rao
Finance & AccountingPricing
Discover a pricing approach that adapts to your business needs! Our UniContact Products offer flexible plans, while our Zonify Spaces Service Marketplace Platform provides 1-year free all-in-one trial offer. Whether you're a freelancer, a small startup or an established enterprise, we've got you covered!
UniContact Lite (AI Assistant for Customer Support) 1-month free trial offer
Be one of the first early adopters! Try our 1-month freemium plan
Zonify Spaces (Service Marketplace Platform) 1-year free all-in-one trial offer
Enjoy our service marketplace platform for free for 1 year. You can be the lead if you join this movement early from your city.
UniContact Lite - Freemium Plan
$01-month free
- AI Assistant Chat - Answer visitors FAQs
- Import 5 knowledge base files, upto 10 MB per file
- Trained on your domain/product/website/enterprise content
- Integrate AI Assistant with your website
- Free Consultation
- Customer Support
UniContact Lite - Starter Plan
$29per month
- UniContact Lite Features
- Import 10 knowledge base files, upto 10 MB per file
- Dynamic Lead Capture
- Social Media Integration (Instagram only) using third-party SaaS software
- Custom Branding & 'Chat with live agent' option
- Limited Customer Support
UniContact Pro - All-in-one Plan
$49per month
- UniContact Lite Starter Features
- Import 100 knowledge base files, upto 10 MB per file
- Tickets/Case Management
- Omnichannel Support (Voice/Chat/Email/SMS) & Agent Assist
- CRM Integration, Dashboard, Standard Reporting & Analytics
- 24X7 Customer Support
Frequently Asked Questions
Transforming CX & EX with SkyViz Labs. All You Need to Know About SkyViz Labs and Our AI-Powered Solutions
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What is SkyViz Labs, and how does it enhance Customer Experience (CX) and Employee Experience (EX)?
SkyViz Labs specializes in AI-powered solutions that streamline and elevate both CX and EX. By integrating AWS, Amazon Connect, and Generative AI, we provide seamless, multi-channel communication and real-time insights to create personalized customer interactions and optimize employee performance.
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What is UniContact, and how does it benefit my business?
UniContact is our flagship product that unifies omnichannel interactions (voice, chat, email, social media) into one platform. It enhances customer support efficiency through AI-powered automation, CRM integration, and real-time analytics, allowing businesses to deliver a seamless and personalized experience.
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What AI-powered features are included in your products?
Our solutions include AI-driven tools like sentiment analysis, chatbots, automated ticket creation, and predictive analytics. We leverage AWS and Amazon Connect to provide real-time insights and improve both customer satisfaction and agent productivity.
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How can SkyViz Labs help optimize my contact center operations?
With advanced workforce management (WFM), AI-powered Agent Assist tools, and real-time reporting, SkyViz Labs enables you to optimize scheduling, streamline workflows, and empower agents with AI-driven suggestions, leading to more efficient and productive operations.
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What services does SkyViz Labs offer to support my business?
We offer a full suite of services, including consulting, implementation of AI-powered solutions, and ongoing support. Our team works closely with businesses to integrate our products seamlessly and maximize the impact on customer and employee experience.
Contact
We'd love to hear from you! Whether you have questions, need support, or want to explore and learn more about our products and services, we're here to help.
Location:
305, Road No 78, Jubilee Hills, Hyderabad 500033